13) A lot of dental procedures with full gory details are available for viewing on sites like http://www.youtube.com. Does this make sense?
No one is forced to watch gory procedures. I don’t. Rational, intelligent people use their reasoning powers to differentiate sensationalism from what is practical. We will never stop patients from seeking out explanations & answers to medical & dental problems from the internet. The intelligent being will take whatever information they discover & they ask a person they respect to explain it. My patients do this & I have not lost patients to internet gore or misinformation.
14) How do you train your staff regarding patient counseling?
We spend time talking about customer service & how they like to be treated when they enter a store to buy something. Then we discuss how they like to be treated when they are the patient in a doctor’s office. Once they understand this, they can easily & successfully counsel my patients….& they do.
15) Does a GDP require a website: That is a personal decision. I look at a website as a sophisticated business card. If a practice is always busy & receiving new patients from word-of-mouth, why would they need a website? Websites that grow stale are of little value, so if you have a website, refresh it all the time. As a specialist, I feel I have to have one, but I don’t necessarily want new patients to find me in this manner since I have a referral practice from other dentists and patients coming from the Internet & not being referred, seem not to valuable my services in the same way as a strong referral from a dentist.
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