3 Warning Signs of a Dying Practice

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  • #10924
    drsushant
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    Whether you’re looking for a new job or are already established in a practice, it can be difficult to “take a pulse” of an office.  Sure, the annual gross and net revenue might be nice.  Maybe there’s fancy new dental equipment.  At face value the practice might look perfectly healthy.  But lying underneath lurks a terrible disease that is waiting to lead the business to an early grave.

    First and foremost, we should ignore the “busyness” of the schedule.  Yes, it’s always nice to see a nearly full appointment book, but that can be very misleading.  Here are the three trends that will give you a true picture of health (or sickness)…

    (1) New patients

    This one is pretty obvious.  The number of new patients that an office can expect will vary geographically, of course.  But you at least want to see the stats on a par with the other practices in the area.  A schedule can be full of existing patients and turn a nice profit, but it isn’t truly thriving unless it’s attracting new patients.  The existing population will slowly be eroded due to patients passing away, moving, being disgruntled, etc.  It happens to all offices!

    Look at the number of new patients brought in on a monthly basis for a couple of years.  Look for overall trends and cycles and find explanations for what you discover.  Also ask for the number of patients who were made inactive on a annual basis.  If the practice erosion is greater than the new patient flow, you have a sign of a dying practice regardless of how busy it may seem.

    (2) Recall patients

    General, pediatric, and periodontists need their hygiene systems to be a well-oiled machine.  Patients should be returning for maintenance on regular intervals with very few hiccups.  Sure, occasionally a patient will skip a recall visit, but there should be a series of checks and balances in place to keep the patient base coming back in.

    If the hygiene department is finding more and more free time in their schedule, that is a very bad sign.  Either the recall system is broken or patients are quietly leaving the practice.  It doesn’t matter how many charts are on the wall, so to speak.  In other words, don’t ask how many patients are in the practice, ask how many patients came in for comprehensive and recall exams.  THAT is your true patient base.

    (3) Overhead

    Even a bustling practice with a growing patient base can be forced to close its doors if it can’t pay the bills.  It’s rare to find, but some dentists are so out of touch with their cash flow that they get into serious trouble.  Causes include hiring more staff than necessary, unregulated spending on dental materials and technology, and drawing too much of a salary for yourself.  You can only delay paying bills for so long before a debt avalanche crushes any hopes for recovery.  It’s nice to drive a fancy car, but sometimes your business has to come first.

    #16037
    siteadmin
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     Hello,

    New patients cannot be an indication of the state of the practice. In a new practice there are a lot of new patients.and still not do well. In an old practice there are no new patients. In fcat older the practice the less could be the number of new patients and still do well.

    The number of recall patients is a FAIRLY RELIABLE indicator of the state of the practice. If patients report regularly for recall then it means that they appreciate the dentist, his staff and his clinical skills.

    Overheads keep on increasing. A dentist should endeavour that they do not spin out of control.

    What Indian dental practices now require is a a practice management coach.

    Regards,

    Dr. Veerendra Darakh

    #16041
    Drsumitra
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     I have also noticed that patient inflow depends quite a lot on seasons and festivals in our country…….

    #16072
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     As would be obvious the most obvious sign of a dying practice would be decrease in carry home income. In fact even if carry home income is steady it means that in effect you are earning less then the previous year because of inflation.

    The carry home income must increase regularly & the increase must be commensurate with inflation.

    There are some other signs which you can look for :-

    ·         Are the patients in your practice only from one particular ethnic group or community? A mature practice will have patients from diverse ethnic groups. This is especially applicable in cosmopolitan cities.

    ·         Quality Dentistry is usually not affordable to the lower middle class & lower socio economic strata. If there are patients in your practice who have to dig deep into their wallets to afford your skills it means that your skills are been well accepted by the community at large & patients don’t mind a temporary financial inconvenience to afford your dentistry.

    ·         Another thing to look for is wild variation in the number of patients or professional receipts month to month. Weekly variation is inevitable. The professional receipts & the number of patients must be increase & the increase must be perceptible at least over a quarter.If there are wild variations in the professional receipts or the number of patients it means that certain aspects of the practice requires improvements.

    Hope this helps……….

     

    Thanks & best regards,

    Yours Sincerely,

    Dr. Veerendra Darakh.

    #16077
    drsushant
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    Well said Sir. Dental Clinics these days need to be managed in a more organised and professional manner like any other organisation. It won’t be a surprise if one day dentists may need to hire a manger for their respective clinics.

    #16089
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     I don’t think there are any dying practices. There are only un-introspective dentists. As the competition intensifies it is essential that dentists take more & more CE courses. They need to be updated & also they need to regularly visit portals likes http://www.dentistrytoday.info. Participate on the discussion boards regularly. Neither is the general population going to floss & brush regularly nor are they going quite tobacco. So if a dentist feels that he his short of patients he has only himself to blame. 

    Once again there are no dying practices, there are only disinterested dentists. If the dentist is forward looking, computer & internet savvy helps others on the forums ,open to new ideas, practices evidence based dentistry his practice will be alive.

    #16090
    Drsumitra
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     A dentist has to just be efficient and this itself wil ensure that he has a thriving practice..one good loyal patient leads to another…more importantly its required that we do not concentrate only on growing our practice and not forget that we are doctors first and its our first duty to treat ppl of their troubles…. the part of growing our practice must only be a secondary venture….Our science and our education would be justified only if a satisfied patient and a treated patient leaves our doors..

    #16105
    drmithila
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    The ongoing economic downturn has certainly contributed to the continuing decline of dentists’ incomes, according to a panel on October 18 at the ADA Annual Session.

    But other factors include the loss of dental insurance, reimbursements cuts by some insurance companies, and the mushrooming number of dental graduates — and, ironically, improvements in oral health, which has resulted in less demand for traditional services such as restorations.

    The session, “Has the Economic Downturn Changed Dentistry Forever?” drew a packed room of some 150 dentists, and many others were turned away.

    Marko Vujicic, PhD, a health and labor economist who now heads the ADA’s Health Policy Resources Center, noted that the downturn in adult dental utilization started in the early 2000s, five years before the recession began.

    Most notably, the number of people with dental insurance has fallen significantly, as has medical coverage, according to Howard Bailit, DMD, PhD, professor emeritus at the University of Connecticut Health Center.

    “Half the population doesn’t have dental insurance, but those with insurance still have to pay for half of it out of pocket, making it seem far more expensive than medical care because medical insurance provides better coverage than dental insurance,” Dr. Bailit said. “That’s why people consider dental care expensive.”

    The broad middle class has not seen a significant increase in family income for more than 20 years, he added.

    Dr. Bailit also cited the huge number of poor children who now get dental care under the Medicaid program, noting that 48 of 50 states have increased Medicaid dental utilization for children in the past decade, despite a large increase in the number of beneficiaries. But adults’ utilization of dental services has fallen — mostly among the financially hard-pressed, but even among adults in higher income groups, according to Vujicic.

    Too many dentists?

    Dr. Bailit cited two key factors in dentists’ declining incomes: some insurance companies have cut reimbursement fees, and fewer people have dental insurance. In addition, improvements in oral health have reduced the demand for restorative procedures over the last 50 years. Restorations now account for 12% of the procedures performed by general practitioners, he said.

    “We need to convince legislators that dental coverage is a good purchase.”
    — Marko Vujicic, PhD
    “My daughter is 46 years old and she’s never had a restoration,” Dr. Bailit said.

    And there are now more dentists than ever before. If all the dental schools that are in the planning stage do eventually open, it sets up a long-term trajectory over the next several decades in which the number of dentists could increase to 260,000, according to L. Jackson Brown, DDS, PhD, former head of the ADA’s Health Policy Resources Center and former editor of the Journal of Dental Education. But there is likely to be a market correction long before that level is reached, he noted.

    While some critics attribute the huge unmet dental needs of many to a shortage of dentists, Dr. Bailit called it “absolute nonsense.” There are currently 185,000 practicing dentists, and about one-third of them now say they aren’t busy enough, Dr. Bailit said. In addition, 12 new dental schools have opened since 1997, 13 more are being considered, and many osteopathic schools are adding dental schools to their campuses, he noted.

    “Where are they going to get the patients?” Dr. Brown asked, referring to schools in rural areas. “Existing practices are much more competitive for patients.”

    When one dentist asked what impact preferred provider organizations and health maintenance organizations have had on dentistry, Vujicic answered, “Who pays doesn’t matter; cost pressures are growing through all channels of dental financing, so who’s paying is irrelevant. This is where healthcare reform is going, no matter who’s elected or what the Supreme Court does. The paradigm of cost pressures will continue.”

    Dental practice costs are a serious problem, Dr. Bailit said, pointing out that 70% of costs go toward overhead. “It’s having a huge impact,” he said. “If we can get it down to 50%, it would be great.”

    He attributed much of dentists’ costs to the high cost of advanced technology. “We need to provide basic care; a lot of the technology is used for complex procedures,” Dr. Bailit said.

    Becoming big business

    Another factor is corporate and group dentistry, which has grown significantly in the last few years in part because the model could be leveraging efficiencies, Vujicic said. But he doubted it will dominate the market in five years, noting the issue needs further investigation.

    In the last 15 years, the number of small practices with one or two dentists has declined, while the number of group practices has been growing 14% annually and has been doubling every four years, Dr. Bailit noted.

    “This is the beginning of a major change.”
    — Howard Bailit, DMD, PhD
    “This is the beginning of a major change,” Dr. Bailit said, noting that the medical profession has undergone a similar transition. But the percentage of dentists working at group practices is still relatively small, according to Dr. Brown.

    Young dentists now want more flexibility in their work schedules, as they seek to balance their careers with their personal lives, Vujicic said. They also question whether the tradeoff in flexibility is worth the additional financial gain working for a corporate or group dental chain, he noted.

    Most new dentists are “between a rock and a hard place” because they can’t find associate positions with private dentists, Dr. Bailit said. They can’t afford to buy their own practice and are saddled with huge debts, he added.

    As a result, many are turning to federally qualified health centers (FQHCs) for work because they offer competitive salaries, he said.

    The National Health Service Corps offers tax-free loan repayment programs that offer up to $60,000 for two years of service and up to $170,000 for a five-year service commitment. And continued service provides the opportunity to pay off all student loans.

    Currently, there are 820 FQHCs nationwide employing 3,000 dentists.

    Another result of the economic downturn is that fewer dentists can afford to retire as planned, and 25% of them have delayed retirement for at least four years, Dr. Brown noted.

    “Many of my classmates are still practicing in their 70s,” he said

    #16132
    drmithila
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    A Japanese team is proposing that 100% of the country’s dental records be digitized and stored using cloud computing.
    This is to ensure that dental records cannot be lost — a problem that has plagued the quest for the identities of victims of last year’s tsunami, leaving 600 unidentified. More than half of the area’s dental offices and dental divisions in general hospitals were destroyed by the tsunami.

    The team members, from the area hardest hit by the disaster, outlined their proposal in a poster presentation this week at the American Medical Informatics Association 2012 annual meeting in Chicago.

    “We still have more than 600 dead bodies of which the identities had not been determined as of March 2012. The heavy damage suffered by the dead bodies make it difficult to identify them,” noted lead author Shin Kasahara, DDS, PhD. “Furthermore, dental records are not available because a majority of the antemortem dental record data were lost in the tsunami.”

    Dental records destroyed

    More than 15,000 people died in the aftermath of the 9.0-magnitude earthquake that struck the Tohoku district of eastern Japan on March 11, 2011. Earthquake-resistant buildings were constructed in the country after the massive Hanshin earthquake in 1995, hence relatively few people died in last year’s quake. However, the scale of the subsequent tsunami brought the death toll to 15,836. Another 2,872 people were injured, and 3,650 are still missing and presumed dead.

    “We have severe problems with respect to the digital dental x-rays.”
    — Shin Kasahara, DDS, PhD, Tohoku
    University Hospital
    Dr. Kasahara and his colleagues from the Tohoku University Hospital provided emergency relief and medical and dental care in the afflicted areas during the disaster. They also assisted in the identification of tsunami victims, using dental radiographs and gypsum models of the oral cavity.

    In Japan, less than 50% of dental x-rays are in digital form, and almost all digital information is stored in onsite computers, the study authors noted. As a consequence, many tsunami victims’ records were not retrievable, and their identities may never be known.

    Cloud computing still in the distance

    Dr. Kasahara and his colleagues are starting to push for a switch to fully digital dental records and cloud computing, if several technological and funding barriers can be overcome.

    Tohoku University dentists began using a digital x-ray system in January 2010. The radiographic images are stored with other medical images on the hospital information system, which is an onsite mainframe computer system.

    “However, we have severe problems with respect to the digital dental x-rays,” Dr. Kasahara told DrBicuspid.com. “We do not have the ‘international standard of dental x-rays’ in the DICOM (Digital Imaging and Communications in Medicine) system. We have been trying to achieve this for the last couple of years, but we haven’t had a good result yet.”

    Dr. Kasahara and his colleagues now also digitize dental casts. They started this in 2005 using the assistance of the Japanese company Digital Process. The group intends to switch to high-speed data acquisition, which is a prerequisite for cloud computing.

    “Currently, we gather 3D data using a dental CAD/CAM system, but this is slow. I want to make shooting as quick and easy as snapping photos,” Dr. Kasahara said. “Also, unfortunately, this measurement and display system for digitized dental casts requires a standalone computer system, so it currently is not compatible with the goal of storing data offsite.”

    He and his colleagues are proposing that the funds for converting to 100% digital and offsite dental record storage should come from a nationwide increase in treatment fees, a portion of which would be used to pay for this project.

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