Managing the cost of broken appointments with FTA KPI

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This topic has 0 replies, 1 voice, and was last updated 14/10/2013 at 8:06 am by asavkin.

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14/10/2013 at 8:06 am #11672

asavkin
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Hello,

I’ve found an interesting research about FTAs published in Faculty of General Dental Practice (UK) back in 2000.

The research addresses a broken appointment problem that leads to inefficiency of dental practice.

I believe managing this aspect of the business will help to provide better service.

Here is a detailed analysis of the research and KPI:
http://www.bscdesigner.com/measuring-and-managing-the-cost-of-broken-appointments-with-fta-kpi.htm
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