Understanding what your patients’ need and want. Emotional Intelligence Model

[Anonymous]

Delivering superior customer service that exceeds patient expectations will ensure enhanced treatment acceptance and patient referrals. In most dental clinics today there is competition for attracting and retaining patients and it is critical to remember that in most cases exceptional customer service is truly the only thing that differentiates you from your competitors.

It is important to remember that humans are addicted to feeling good and looking good. Therefore, understanding patient’s need very quickly is of utmost importance. What it is that they need, to feel good enough and to happily pay you for your services? Exceptional communication skills and understanding how your patient feel will help greatly (Tab.3).
FULL ARTICLE HERE; http://asnanportal.com/index.php/reports/series/124-dental-practice/537-patients%E2%80%99-need-and-want

        

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