1. Clinical Safety (Top Priority)
· Sterilize Everything: All tools must go through the autoclave after every use.
· Reset the Room: Disinfect chairs and high-touch surfaces between every patient.
· Waste Control: Use disposable barriers and toss biohazards in designated bins immediately.
· Hand Hygiene: Wash up before and after every patient interaction.
2. Professional Conduct
· Look the Part: Wear clean, professional scrubs and PPE.
· Communicate with Care: Be polite, calm, and respect patient privacy.
· Stay on Time: Respect schedules to prevent waiting room crowding.
· Ethics First: Prioritize the patient’s health over profit.
3. The Environment
· The “First Look”: Keep the reception area spotless and uncluttered.
· Calm the Nerves: Use soft lighting, soothing music, and a clean scent (like lavender).
· Tidy Ops: Keep treatment rooms organized; only bring out tools as needed.
4. Patient Expectations
· Mutual Respect: Encourage patients to arrive on time and prepared (teeth brushed).
· Clear Boundaries: Foster a culture where staff and equipment are treated with respect.
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